Refund & Delivery Policy

Last updated: 6 November 2026

App plans — Desktop N Shop and Desktop N Token

Desktop N Shop and Desktop N Token have a Free plan and yearly paid plans (Basic and Pro). Daily billing stays free on the Free plan. Prices are shown on desktopndraw.com/shop and desktopndraw.com/token and inside the app before you pay.

• Start: the plan starts on your Google account right after the payment is confirmed. A receipt is shown in the app (Account & phones → Payments & receipts).
• No auto-debit: a plan runs for one year. Nothing is charged again automatically — you renew only if you want to.
• 7-day full refund: if the plan is not right for you, ask within 7 days of the payment and we will refund the full amount. No questions asked.
• After 7 days: the payment is not refundable, but your plan keeps working till its end date.
• Upgrade: moving from Basic to Pro adds the value of your remaining Basic days to Pro, so nothing is wasted.
• Launch offer: every shop that pays for a plan till 31 March 2027 gets 50% off the first paid year. From the second year the normal price applies.
• Mistakes: if you were charged twice, or the money was taken but the plan did not start, we refund in full at any time.
• Your data: your bills, stock and records stay on your phone. Ending or not renewing a plan never deletes them.

To ask for a refund, email [email protected] (or WhatsApp +91 97640 18789) with the Google email of the account and the Razorpay Payment ID (starts with “pay_”, shown on your receipt). Approved refunds go back to the original payment method through Razorpay and usually reach your account in 5 to 7 working days.

Study PDFs

Delivery

Paid study PDFs are digital products. Nothing is shipped by post. Instant download: right after payment you are taken to our payment page, where you enter your Razorpay Payment ID (it starts with “pay_” and is in your Razorpay receipt email/SMS) and the last 4 digits of the mobile number you paid with. After we confirm the payment with Razorpay, the PDF downloads straight away. You can download it up to 3 times within 7 days of the payment (each download link works for 1 hour), so please save the file to your device.

If the download does not work for any reason, email [email protected] (or call / WhatsApp +91 97640 18789) with your Payment ID and we will email the PDF within 24 hours. Please also check your spam folder.

Price

Prices are in Indian Rupees (INR). No GST is charged; the price shown is the final price.

Refunds

Because a PDF cannot be returned once delivered, payments are generally non-refundable after delivery. You will get a full refund if:

• you were charged twice for the same order,
• the payment was taken but the PDF was not delivered, or
• the file is damaged or wrong and we cannot replace it.

Please report the problem within 7 days of payment.

How to ask for a refund

Email [email protected] with your name, the email used for payment and your Razorpay payment ID. We reply within 2 working days. Approved refunds go back to the original payment method through Razorpay and usually reach your account in 5 to 7 working days, depending on your bank.

Cancellation

Because the PDF is available for download right after payment, orders cannot be cancelled once the PDF has been downloaded. If you have not downloaded it yet, email us within 7 days and we will refund you in full.

Business details

Business name: Desktop N Draw
Owner: Nagesh Joshi
Location: Chhatrapati Sambhajinagar, Maharashtra, India
Email: [email protected]
Website: www.desktopndraw.com